Chapter Twenty Shipping & Pickup Policy

Thank you for supporting Chapter Twenty, our independent mobile bookstore and community for readers.

Please review the following shipping and pickup information before placing your order.

Processing Times

Orders are typically processed within 3–7 business days unless otherwise stated in the product description.

During high-volume releases, subscription launches, special events, or holiday periods, processing times may be extended.

Customers will receive a confirmation email once their order has shipped or is ready for pickup.

Preorders

Preorder items are ordered specifically based on customer demand.

Please note:

• Publisher release dates may change without notice

• Shipment and arrival dates are estimates only

• Delays caused by publishers, distributors, or shipping carriers are outside of our control

If your order includes both preorder and in-stock items, your order may ship together once all items are available unless otherwise arranged.

Shipping

Shipping rates are calculated at checkout based on order weight, size, and destination.

Once an order has been shipped, Chapter Twenty is not responsible for delays caused by shipping carriers, weather, lost packages, or incorrect shipping addresses entered at checkout.

Please ensure your shipping information is correct before placing your order.

Local Pickup

Local pickup is available at Chapter Twenty events and designated pickup locations.

Customers should leave their preferred pickup event or location in the order notes at checkout. Upcoming pickup opportunities can be found on our event calendar and social media pages.

Please wait for pickup confirmation before arriving.

Customers will receive an email notification once their order is ready for pickup.

Subscription Boxes

Subscription boxes ship according to the shipping timeline listed at the time of purchase.

Because subscription items are curated and ordered in advance, shipping timelines may vary slightly depending on release schedules and inventory availability.

Questions

If you have questions regarding your order, shipping, or pickup arrangements, please contact us at chaptertwentyllc@gmail.com.

Thank you for supporting our small business.