Chapter Twenty Return & Store Policy

At Chapter Twenty, we’re committed to creating a thoughtful and enjoyable experience for our community of readers. As a small independent business, many of our items are ordered in limited quantities or specifically for our customers, so we kindly ask that you review our policies before placing your order.

Returns & Exchanges

Regular in-stock items may be returned within 14 days of purchase for store credit only.

To be eligible for a return:

• Items must be unused, unread, and in original condition

• Proof of purchase or order confirmation is required

Shipping charges are non-refundable.

Final Sale Items

The following items are final sale and are not eligible for return or refund:

• Preorder books

• Signed books

• Special editions

• Subscription boxes

• Blind Date with a Book purchases

• Event tickets

• Clearance or discounted items

• Digital products or downloadable content

Preorders

Preorder books are ordered specifically based on customer demand and are considered final sale.

Please note:

• Publisher release dates may change without notice

• Delays from publishers, distributors, or shipping carriers are outside of our control

• Customers will receive an email notification once preorder items are ready for pickup or shipment

Local Pickup

Local pickup is available at Chapter Twenty events and designated pickup locations.

Please leave your preferred pickup event or location in the order notes at checkout. Upcoming pickup opportunities can be found on our posted event calendar and social media pages.

Please wait for pickup confirmation before arriving.

Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at chaptertwentyllc@gmail.com.

Please include:

• Your order number

• Photos of the damage

• A brief description of the issue

If approved, we will offer a replacement, exchange, or store credit depending on product availability.

Event Tickets

Event tickets are non-refundable. If you are unable to attend, tickets may be transferred to another guest.

Subscription Policy

Subscription renewals are processed automatically according to the subscription schedule selected at checkout.

Cancellations or changes must be made before the renewal date to avoid being charged for the upcoming box.

Because subscription items are curated and ordered in advance, subscription purchases are non-refundable after renewal has processed.

Questions

If you have any questions regarding your order or our policies, please contact us at chaptertwentyllc@gmail.com.

Thank you for supporting our small business and helping us build a community centered around books, connection, and cozy experiences.